As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment, we will process the charges and submit the order for shipment.
Due to the health pandemic, we are experiencing longer than expected lead times for all of our orders. For Gorilla Playset and Playstar brand products please expect 7-8 weeks lead times and for Ecr4kids products, 7-14 business days. If your order is in stock, we will process the charges to your credit card and schedule the shipping. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you have further questions about your order feel free to email us at orders@RainbowPlayhouses.com.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@RainbowPlayhouses.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.